OCS Touch
FAQ
Why won't the lock open?
Try to open the lock using the master code. If it does not open and shows 4 red flashes, this is a mechanical error, and the lock may be blocked due to a bad locker setting or because it is too full, so it will be necessary to move/push the door while trying to open it with the master code.
If the problem persists, contact Ojmar at support@ojmar.es.
Why doesn't the led light up when I press the Start button?
Apply the external emergency opening using the 9v battery as shown in the manual. When the battery is correctly inserted into the contacts, the lock will turn on, and as long as the battery is connected, the lock can be used normally either by keypad or master key.
Once the lock has been opened, replace the batteries. If the problem occurred during installation, check that the interconnecting cable is not damaged.
Why won't the lock close with the user code?
Check whether the lock closes with the door open; if it does not close with the door closed, it is only necessary to change the setting between the locker and the door.
If the lock does not close when the door is open, pay attention to the LED’s flashing.
- 1 long red flashing 1 sec.: definite low battery. The batteries need changing.
- 2 red flashes: incorrect code. If the lock is programmed as fixed, it will only allow opening with the set code.
- 4 red flashes: mechanical error. Loosen the lock to check that the cable is not caught between the door and the lock. If not, please contact support@ojmar.es.
How are batteries replaced?
The lock is capable of detecting low batteries. Once a low battery is detected, it will allow opening but never closing.
Follow the steps listed below to replace the batteries:
- Loosen the two or four screws (depending on the model) and remove the battery cover.
- Remove the battery holder.
- Replace the four AA alkaline batteries.
- Fit the cover and tighten the screws.
*The lock will keep the time and date for a minimum of 20 seconds after removing the batteries; if this time is exceeded, it is recommended to re-initialise the lock in case of using software for battery management.
**Note: The type of screwdriver to be used is a Torx TH10 (tamper-proof).
How does the free lock work?
Each chip used to operate the lock (regardless of its format: wristband, card, fob…) has an identifier number called UID. In turn, each lock is programmed with its corresponding number.
When a lock is locked using the chip, 2 things happen: the lock sends it data and the chip data to the Gateway. This memorises them, creating a link between the two elements. This is why a chip programmed to operate with only one lock would no longer be able to lock any other lock, as the chip is occupied. Also, the lock could not be opened with any other chip, as it remembers the UID that locked it (Lock occupied).
When the opening is done, the chip stops remembering the already opened lock (it is released) and would be ready to close any other free locker. The lock also stops remembering the chip’s UID, leaving it free to be used by any other chip. This breaks the link correctly at both ends.
Note, however, that it is not the same to talk about free and occupied (referring to the memory of the lock) or open and closed (refers to the physical state of the lock). There is a case where the lock can be open and occupied (see FAQ Why does no wristband/card close the lock?).
What is the functionality of the master key (Red) and Service (Green)?
Master key (Red): Once this key is used, the lock is unlocked and frees the last used card/wristband’s memory for another user. It can only be used to open locks. Please note that if you use the master key to open a lock, the bracelet will be occupied, and you will have to re-record it.
Service key (Green): Used to check the lock mechanically. It can open and close any lock in the installation, but it does not release the memory of the last wristband used, so only the last user who closed the lock will be able to open it after use. This key cannot be used to leave the lock open as only the user who locked the lock will be able to use this locker.
QUERIES / INCIDENTS
Once we receive your query / incident, one of our technicians will contact you.
TECHNICAL ASSISTANCE
Request online or on-site assistance from our technicians.
- General overhaul of the installation
- Resetting of locks
- Training
- Migration of software to new equipment
- Software installation
- Upgrading to new software versions
- Possibility online or in person
One of our advisers will contact you after receiving the request via Ojmar.
After Sales Service, to provide you with the information and prepare an estimate.
REPAIRS AND PHYSICAL DAMAGE
Repair services for out-of-warranty products
- * To guarantee the correct functioning of Ojmar locks and extend their useful life, we offer a repair service.
- * This service has a minimum cost of €65.
- * Before filling in the ADM, make sure that the FREQUENTLY ASKED QUESTIONS do not solve your issue.
SERVICE CONDITIONS
ADM (MATERIAL RETURN AUTHORISATION) FORM
Read carefully the following points before filling in the form:
1. Warranty
We grant the specific product warranty to OJMAR S.A. products, according to our General Sales Conditions. This warranty is a warranty with delivery at the point of service, and does not include any provision for on-site services.
The warranty does not include wear and tear parts. Also excluded from the warranty are all faults caused by damages from transportation, mishandling, unqualified repair attempts, mechanical damage, and the use of unsuitable consumables. Warranty rights do not include either faults that have been caused by installation errors and incorrect handling by the Customer. For everything else, expressly refer to the General Terms and Conditions of OJMAR, S.A.
The warranty of the repairs will be valid for 6 months.
For repairs carried out in the 2-year guarantee period, the latter will finish in any case when this period has ended.
2. In case of repair out of warranty, a repair offer will be sent.
This Service will only be valid forElectronic Solutions.
The offer will include a minimum cost of 65€ in concept of “Cost of Handling, Analysis and Repair Management”. Once the validity period of the offer has elapsed, without a response from the client, OJMAR, S.A. reserves the right to choose between scraping the material or return it without repair, “carriage due”.
3. Returned material must be accompanied by the ADM form.
In the case of material returned without the ADM form, OJMAR, S.A. reserves the right to return it to the sender “carriage due”.
4. Returned material must be sent properly packed.
If the packaging is not correct, the warranty rights are endangered. Resulting damage during transportation means the cancellation of all warranty rights.
5. Transportation costs
OJMAR, S.A. assumes the cost of transport (both collection and return in case of product under warranty). In the event of repairs out of warranty, customer will send the material to be repaired to OJMAR, S.A facilities (adress below) and will assume all costs for both delivery and return of the repaired material (in DDP Elgoibar conditions).
OJMAR, S.A
P.I. Lerún S/N
20870 ELGOIBAR – SPAIN
Attn. Quality Department
6. Description of the error.
The ADM form must include a detailed description of the error (“faulty” or “for repair” is insufficient). In case of an insufficient description, OJMAR, S.A. reserves the right to verify (billing the cost of the service) or to return the material unchecked “carriage due”.
7. Improper claims
In case of improper claims (no errors are detected, manipulations, incorrect assembly or initialization…) the cost of the checking and processing service will be charged. The material will be sent “carriage due”.
8. Terms of Delivery and Service
The delivery and payment conditions of OJMAR, S.A. apply without any change.