Lock 44
QUERIES / INCIDENTS
Once we receive your query / incident, one of our technicians will contact you.
TECHNICAL ASSISTANCE
Request online or on-site assistance from our technicians.
- General overhaul of the installation
- Resetting of locks
- Training
- Migration of software to new equipment
- Software installation
- Upgrading to new software versions
- Possibility online or in person
One of our advisers will contact you after receiving the request via Ojmar.
After Sales Service, to provide you with the information and prepare an estimate.
REPAIRS AND PHYSICAL DAMAGE
Repair services for out-of-warranty products
- * To guarantee the correct functioning of Ojmar locks and extend their useful life, we offer a repair service.
- * This service has a minimum cost of €65.
- * Before filling in the ADM, make sure that the FREQUENTLY ASKED QUESTIONS do not solve your issue.
SERVICE CONDITIONS
ADM (MATERIAL RETURN AUTHORISATION) FORM
Read carefully the following points before filling in the form:
1. Warranty
We grant the specific product warranty to OJMAR S.A. products, according to our General Sales Conditions. This warranty is a warranty with delivery at the point of service, and does not include any provision for on-site services.
The warranty does not include wear and tear parts. Also excluded from the warranty are all faults caused by damages from transportation, mishandling, unqualified repair attempts, mechanical damage, and the use of unsuitable consumables. Warranty rights do not include either faults that have been caused by installation errors and incorrect handling by the Customer. For everything else, expressly refer to the General Terms and Conditions of OJMAR, S.A.
The warranty of the repairs will be valid for 6 months.
For repairs carried out in the 2-year guarantee period, the latter will finish in any case when this period has ended.
2. In case of repair out of warranty, a repair offer will be sent.
This Service will only be valid forElectronic Solutions.
The offer will include a minimum cost of 65€ in concept of “Cost of Handling, Analysis and Repair Management”. Once the validity period of the offer has elapsed, without a response from the client, OJMAR, S.A. reserves the right to choose between scraping the material or return it without repair, “carriage due”.
3. Returned material must be accompanied by the ADM form.
In the case of material returned without the ADM form, OJMAR, S.A. reserves the right to return it to the sender “carriage due”.
4. Returned material must be sent properly packed.
If the packaging is not correct, the warranty rights are endangered. Resulting damage during transportation means the cancellation of all warranty rights.
5. Transportation costs
OJMAR, S.A. assumes the cost of transport (both collection and return in case of product under warranty). In the event of repairs out of warranty, customer will send the material to be repaired to OJMAR, S.A facilities (adress below) and will assume all costs for both delivery and return of the repaired material (in DDP Elgoibar conditions).
OJMAR, S.A
P.I. Lerún S/N
20870 ELGOIBAR – SPAIN
Attn. Quality Department
6. Description of the error.
The ADM form must include a detailed description of the error (“faulty” or “for repair” is insufficient). In case of an insufficient description, OJMAR, S.A. reserves the right to verify (billing the cost of the service) or to return the material unchecked “carriage due”.
7. Improper claims
In case of improper claims (no errors are detected, manipulations, incorrect assembly or initialization…) the cost of the checking and processing service will be charged. The material will be sent “carriage due”.
8. Terms of Delivery and Service
The delivery and payment conditions of OJMAR, S.A. apply without any change.