OTS 10 (OTS Basic)
FAQ
How does the free lock work?
Each chip used to operate the lock (regardless of its format: wristband, card, fob…) has an identifier number called UID. In turn, each lock is programmed with its corresponding number.
When a lock is locked using the chip, 2 things happen: the lock sends it data and the chip data to the Gateway. This memorises them, creating a link between the two elements. This is why a chip programmed to operate with only one lock would no longer be able to lock any other lock, as the chip is occupied. Also, the lock could not be opened with any other chip, as it remembers the UID that locked it (Lock occupied).
When the opening is done, the chip stops remembering the already opened lock (it is released) and would be ready to close any other free locker. The lock also stops remembering the chip’s UID, leaving it free to be used by any other chip. This breaks the link correctly at both ends.
Note, however, that it is not the same to talk about free and occupied (referring to the memory of the lock) or open and closed (refers to the physical state of the lock). There is a case where the lock can be open and occupied (see FAQ Why does no wristband/card close the lock?).
What is the functionality of the master key (Red) and Service (Green)?
Master key (Red): Once this key is used, the lock is unlocked and frees the last used card/wristband’s memory for another user. It can only be used to open locks. Please note that if you use the master key to open a lock, the bracelet will be occupied, and you will have to re-record it.
Service key (Green): Used to check the lock mechanically. It can open and close any lock in the installation, but it does not release the memory of the last wristband used, so only the last user who closed the lock will be able to open it after use. This key cannot be used to leave the lock open as only the user who locked the lock will be able to use this locker.
Why can’t my card/wristband open the lock?
Pass the service key (green) to check the belongings inside:
- If the lock is wrong, lock again with the service key (green).
- If you want to leave it open, pass the master key (red) over the lock or the user’s own key to release both the key and the lock.
**If the lock does not open with the service key (green), see FAQ Is the lock inoperative? – does not show any flashing
After using the master key (red) or service key (green) does the lock still not open?
Check the door adjustment. If you still cannot unlock the door, contact Ojmar.
Why doesn’t the wristband/card lock any locks?
The wristband/card may be occupied. Check if the key is blank or occupied by reading it in the programmer/Interminal/software. Re-recording wristband using the programmer.
Why does no wristband/card close the lock?
The lock may be occupied. If the service key (green) has been used to open the lock, the lock will still be occupied. Pass the master key (red) to release it.
Is the lock inoperative? - does not show any flashing
The lock has detected a definite low battery. Change the batteries in the lock, check the lock’s status with the NFC programmer (do a test), and verify that the programmer’s time is correct.
How do I replace the batteries?
The lock can detect a low battery. The led will flash 3 times in amber when this situation occurs before each opening and closing cycle. It will carry out up to 9 cycles with a low battery, and on the tenth, it will allow opening but never closing, preventing the locker from getting blocked and having to force it to open it.
To replace the batteries:
- Loosen the Torx screw.
- Remove the battery cover.
- Remove the battery holder.
- Replace the four AA batteries.
- Insert the battery holder.
- Put the cover on.
- Tighten the screw.
**NOTE 1: The type of screwdriver to be used is a Torx TH10 (tamper-proof)
**NOTE 2: It is advisable to change the batteries within a maximum of 1 minute so that the lock does not lose its configuration.
Instructions
QUERIES / INCIDENTS
Once we receive your query / incident, one of our technicians will contact you.
TECHNICAL ASSISTANCE
Request online or on-site assistance from our technicians.
- General overhaul of the installation
- Resetting of locks
- Training
- Migration of software to new equipment
- Software installation
- Upgrading to new software versions
- Possibility online or in person
One of our advisers will contact you after receiving the request via Ojmar.
After Sales Service, to provide you with the information and prepare an estimate.
REPAIRS AND PHYSICAL DAMAGE
Repair services for out-of-warranty products
- * To guarantee the correct functioning of Ojmar locks and extend their useful life, we offer a repair service.
- * This service has a minimum cost of €65.
- * Before filling in the ADM, make sure that the FREQUENTLY ASKED QUESTIONS do not solve your issue.
SERVICE CONDITIONS
ADM (MATERIAL RETURN AUTHORISATION) FORM
Read carefully the following points before filling in the form:
1. Warranty
We grant the specific product warranty to OJMAR S.A. products, according to our General Sales Conditions. This warranty is a warranty with delivery at the point of service, and does not include any provision for on-site services.
The warranty does not include wear and tear parts. Also excluded from the warranty are all faults caused by damages from transportation, mishandling, unqualified repair attempts, mechanical damage, and the use of unsuitable consumables. Warranty rights do not include either faults that have been caused by installation errors and incorrect handling by the Customer. For everything else, expressly refer to the General Terms and Conditions of OJMAR, S.A.
The warranty of the repairs will be valid for 6 months.
For repairs carried out in the 2-year guarantee period, the latter will finish in any case when this period has ended.
2. In case of repair out of warranty, a repair offer will be sent.
This Service will only be valid forElectronic Solutions.
The offer will include a minimum cost of 65€ in concept of “Cost of Handling, Analysis and Repair Management”. Once the validity period of the offer has elapsed, without a response from the client, OJMAR, S.A. reserves the right to choose between scraping the material or return it without repair, “carriage due”.
3. Returned material must be accompanied by the ADM form.
In the case of material returned without the ADM form, OJMAR, S.A. reserves the right to return it to the sender “carriage due”.
4. Returned material must be sent properly packed.
If the packaging is not correct, the warranty rights are endangered. Resulting damage during transportation means the cancellation of all warranty rights.
5. Transportation costs
OJMAR, S.A. assumes the cost of transport (both collection and return in case of product under warranty). In the event of repairs out of warranty, customer will send the material to be repaired to OJMAR, S.A facilities (adress below) and will assume all costs for both delivery and return of the repaired material (in DDP Elgoibar conditions).
OJMAR, S.A
P.I. Lerún S/N
20870 ELGOIBAR – SPAIN
Attn. Quality Department
6. Description of the error.
The ADM form must include a detailed description of the error (“faulty” or “for repair” is insufficient). In case of an insufficient description, OJMAR, S.A. reserves the right to verify (billing the cost of the service) or to return the material unchecked “carriage due”.
7. Improper claims
In case of improper claims (no errors are detected, manipulations, incorrect assembly or initialization…) the cost of the checking and processing service will be charged. The material will be sent “carriage due”.
8. Terms of Delivery and Service
The delivery and payment conditions of OJMAR, S.A. apply without any change.