{"id":3530,"date":"2024-10-02T13:26:05","date_gmt":"2024-10-02T11:26:05","guid":{"rendered":"http:\/\/www.ojmar.com\/?page_id=3530"},"modified":"2025-05-22T01:20:40","modified_gmt":"2025-05-21T23:20:40","slug":"ots-10","status":"publish","type":"page","link":"https:\/\/ojmar.com\/en\/after-sales-service-support\/electronic-locks\/ots-10\/","title":{"rendered":"OTS 10"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3530\" class=\"elementor elementor-3530\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4eb4b28 e-flex e-con-boxed e-con e-parent\" data-id=\"4eb4b28\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e879ffd elementor-widget elementor-widget-breadcrumbs\" data-id=\"e879ffd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/ojmar.com\/en\/\">Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-03faba3 e-flex e-con-boxed e-con e-parent\" data-id=\"03faba3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eee7867 elementor-widget elementor-widget-heading\" data-id=\"eee7867\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">OTS 10 <small>(OTS Basic)<\/small><\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5647232 e-flex e-con-boxed e-con e-parent\" data-id=\"5647232\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bdcaa28 elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"bdcaa28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1799\" height=\"797\" src=\"https:\/\/ojmar.com\/wp-content\/uploads\/2024\/10\/ots10-1-support-ojmar-intelligent-locking-systems.jpg\" class=\"attachment-full size-full wp-image-4691\" alt=\"OTS 10 Support\" srcset=\"https:\/\/ojmar.com\/wp-content\/uploads\/2024\/10\/ots10-1-support-ojmar-intelligent-locking-systems.jpg 1799w, https:\/\/ojmar.com\/wp-content\/uploads\/2024\/10\/ots10-1-support-ojmar-intelligent-locking-systems-300x133.jpg 300w, https:\/\/ojmar.com\/wp-content\/uploads\/2024\/10\/ots10-1-support-ojmar-intelligent-locking-systems-1024x454.jpg 1024w, https:\/\/ojmar.com\/wp-content\/uploads\/2024\/10\/ots10-1-support-ojmar-intelligent-locking-systems-768x340.jpg 768w, https:\/\/ojmar.com\/wp-content\/uploads\/2024\/10\/ots10-1-support-ojmar-intelligent-locking-systems-1536x680.jpg 1536w\" sizes=\"(max-width: 1799px) 100vw, 1799px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e962b9d support-accordions e-flex e-con-boxed e-con e-parent\" data-id=\"e962b9d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f17290 elementor-widget elementor-widget-n-accordion\" data-id=\"9f17290\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1660\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1660\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> FAQ <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0 0 20.94 11.89\"><defs><clipPath id=\"bd2e326c-d4f5-43fc-893d-b7a988e6070b\" transform=\"translate(0 0)\"><rect width=\"20.94\" height=\"11.89\" style=\"fill:none\"><\/rect><\/clipPath><\/defs><g id=\"b2809fa1-bff8-4797-842e-5e910b79a741\" data-name=\"Capa 2\"><g id=\"e727b56c-2893-4da9-9ad4-1495433763aa\" data-name=\"Capa 1\"><g style=\"clip-path:url(#bd2e326c-d4f5-43fc-893d-b7a988e6070b)\"><polyline points=\"20.24 0.71 10.47 10.47 0.71 0.71\" style=\"fill:none;stroke:#3460ab;stroke-width:2px\"><\/polyline><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0 0 11.89 20.94\"><defs><clipPath id=\"ad0a09bf-2c89-4a1a-a4e0-934cd809b3fe\" transform=\"translate(0 0)\"><rect width=\"11.89\" height=\"20.94\" style=\"fill:none\"><\/rect><\/clipPath><\/defs><g id=\"fae090aa-6741-4d4f-9e5a-891169542472\" data-name=\"Capa 2\"><g id=\"a3fcf17c-0435-428d-b061-113e7434d0e2\" data-name=\"Capa 1\"><g style=\"clip-path:url(#ad0a09bf-2c89-4a1a-a4e0-934cd809b3fe)\"><polyline points=\"0.71 0.71 10.47 10.47 0.71 20.24\" style=\"fill:none;stroke:#1d1d1b;stroke-width:2px\"><\/polyline><\/g><\/g><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1660\" class=\"elementor-element elementor-element-cdffdfe e-con-full e-flex e-con e-child\" data-id=\"cdffdfe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf5eac3 elementor-widget elementor-widget-n-accordion\" data-id=\"cf5eac3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2170\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2170\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How does the free lock work? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region region\" aria-labelledby=\"e-n-accordion-item-1660 e-n-accordion-item-2170\" class=\"elementor-element elementor-element-712fd08 e-con-full e-flex e-con e-child\" data-id=\"712fd08\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6104d93 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6104d93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"s1\">Each chip used to operate the lock (regardless of its format: wristband, card, fob&#8230;) has an identifier number called UID. In turn, each lock is programmed with its corresponding number.<\/span><\/p><p class=\"p1\"><span class=\"s1\">When a lock is locked using the chip, 2 things happen: the lock sends it data and the chip data to the Gateway. This memorises them, creating a link between the two elements. This is why a chip programmed to operate with only one lock would no longer be able to lock any other lock, as the chip is occupied. Also, the lock could not be opened with any other chip, as it remembers the UID that locked it (Lock occupied).<\/span><\/p><p class=\"p1\"><span class=\"s1\">When the opening is done, the chip stops remembering the already opened lock (it is released) and would be ready to close any other free locker. The lock also stops remembering the chip\u2019s UID, leaving it free to be used by any other chip. This breaks the link correctly at both ends.<\/span><\/p><p class=\"p1\"><span class=\"s1\">Note, however, that it is not the same to talk about free and occupied (referring to the memory of the lock)<span class=\"Apple-converted-space\">\u00a0 <\/span>or open and closed (refers to the physical state of the lock). There is a case where the lock can be open and occupied (see FAQ Why does no wristband\/card close the lock?).<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2171\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2171\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What is the functionality of the master key (Red) and Service (Green)?  <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region region\" aria-labelledby=\"e-n-accordion-item-1660 e-n-accordion-item-2171\" class=\"elementor-element elementor-element-e2c63c8 e-con-full e-flex e-con e-child\" data-id=\"e2c63c8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1426096 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1426096\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"s1\"><b>Master key (Red):<\/b> Once this key is used, the lock is unlocked and frees the last used card\/wristband\u2019s memory for another user. It can only be used to open locks. Please note that if you use the master key to open a lock, the bracelet will be occupied, and you will have to re-record it.<\/span><\/p><p class=\"p1\"><span class=\"s1\"><b>Service key (Green):<\/b> Used to check the lock mechanically. It can open and close any lock in the installation, but it does not release the memory of the last wristband used, so only the last user who closed the lock will be able to open it after use. This key cannot be used to leave the lock open as only the user who locked the lock will be able to use this locker.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2172\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2172\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Why can\u2019t my card\/wristband open the lock? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region region\" aria-labelledby=\"e-n-accordion-item-1660 e-n-accordion-item-2172\" class=\"elementor-element elementor-element-f07482b e-con-full e-flex e-con e-child\" data-id=\"f07482b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a0980c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"3a0980c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"s1\">Pass the service key (green) to check the belongings inside:<\/span><\/p><ul><li class=\"p3\"><span class=\"s1\">If the lock is wrong, lock again with the service key (green).<\/span><\/li><li class=\"p3\"><span class=\"s1\">If you want to leave it open, pass the master key (red) over the lock or the user\u2019s own key to release both the key and the lock.<\/span><\/li><\/ul><p class=\"p1\"><span class=\"s1\">**If the lock does not open with the service key (green), see FAQ Is the lock inoperative? &#8211; does not show any flashing<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2173\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2173\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> After using the master key (red) or service key (green) does the lock still not open? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region region\" aria-labelledby=\"e-n-accordion-item-1660 e-n-accordion-item-2173\" class=\"elementor-element elementor-element-40bda2b e-con-full e-flex e-con e-child\" data-id=\"40bda2b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a8b074 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4a8b074\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"s1\">Check the door adjustment. If you still cannot unlock the door, contact Ojmar.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2174\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2174\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Why doesn\u2019t the wristband\/card lock any locks? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region region\" aria-labelledby=\"e-n-accordion-item-1660 e-n-accordion-item-2174\" class=\"elementor-element elementor-element-360d2bf e-con-full e-flex e-con e-child\" data-id=\"360d2bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f19426c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f19426c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"s1\">The wristband\/card may be occupied. Check if the key is blank or occupied by reading it in the <\/span><span class=\"s1\">programmer\/Interminal\/software. Re-recording wristband using the programmer.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2175\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2175\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Why does no wristband\/card close the lock? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region region\" aria-labelledby=\"e-n-accordion-item-1660 e-n-accordion-item-2175\" class=\"elementor-element elementor-element-ce6baf5 e-con-full e-flex e-con e-child\" data-id=\"ce6baf5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac94ff5 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ac94ff5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"s1\">The lock may be occupied. If the service key (green) has been used to open the lock, the lock will still be occupied. Pass the master key (red) to release it.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2176\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2176\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Is the lock inoperative? - does not show any flashing <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region region\" aria-labelledby=\"e-n-accordion-item-1660 e-n-accordion-item-2176\" class=\"elementor-element elementor-element-05eb378 e-con-full e-flex e-con e-child\" data-id=\"05eb378\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97a6557 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"97a6557\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"s1\">The lock has detected a definite low battery. Change the batteries in the lock, check the lock\u2019s status with the NFC programmer (do a test), and verify that the programmer\u2019s time is correct.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2177\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2177\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I replace the batteries? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region region\" aria-labelledby=\"e-n-accordion-item-1660 e-n-accordion-item-2177\" class=\"elementor-element elementor-element-2780fbd e-con-full e-flex e-con e-child\" data-id=\"2780fbd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f6b62e7 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f6b62e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"s1\">The lock can detect a low battery. The led will flash 3 times in amber when this situation occurs <\/span><span class=\"s1\">before each opening and closing cycle. It will carry out up to 9 cycles with a low battery, and on the <\/span><span class=\"s1\">tenth, it will allow opening but never closing, preventing the locker from getting blocked and having to force it to open it.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div role=\"region region\" aria-labelledby=\"e-n-accordion-item-1660 e-n-accordion-item-2177\" class=\"elementor-element elementor-element-cae484b e-grid e-con-boxed e-con e-child\" data-id=\"cae484b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b92aa8 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4b92aa8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"s1\">To replace the batteries: <\/span><\/p><ol><li class=\"p3\"><span class=\"s1\">Loosen the Torx screw.<\/span><\/li><li class=\"p3\"><span class=\"s1\">Remove the battery cover.<\/span><\/li><li class=\"p3\"><span class=\"s1\">Remove the battery holder.<\/span><\/li><li class=\"p3\"><span class=\"s1\">Replace the four AA batteries.<\/span><\/li><li class=\"p3\"><span class=\"s1\">Insert the battery holder.<\/span><\/li><li class=\"p3\"><span class=\"s1\">Put the cover on.<\/span><\/li><li class=\"p3\"><span class=\"s1\">Tighten the screw.<\/span><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc9c259 elementor-widget elementor-widget-image\" data-id=\"dc9c259\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"410\" height=\"410\" src=\"https:\/\/ojmar.com\/wp-content\/uploads\/2024\/10\/Instructions-battery.png\" class=\"attachment-large size-large wp-image-3505\" alt=\"Instructions Products\" srcset=\"https:\/\/ojmar.com\/wp-content\/uploads\/2024\/10\/Instructions-battery.png 410w, https:\/\/ojmar.com\/wp-content\/uploads\/2024\/10\/Instructions-battery-300x300.png 300w, https:\/\/ojmar.com\/wp-content\/uploads\/2024\/10\/Instructions-battery-150x150.png 150w\" sizes=\"(max-width: 410px) 100vw, 410px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49133f2 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"49133f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"s1\"><b>**NOTE 1: <\/b>The type of screwdriver to be used is a Torx TH10 (tamper-proof)<\/span><\/p><p class=\"p1\"><span class=\"s1\"><b>**NOTE 2:<\/b> It is advisable to change the batteries within a maximum of 1 minute so that the lock does not lose its configuration.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1661\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1661\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Instructions <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0 0 20.94 11.89\"><defs><clipPath id=\"bd2e326c-d4f5-43fc-893d-b7a988e6070b\" transform=\"translate(0 0)\"><rect width=\"20.94\" height=\"11.89\" style=\"fill:none\"><\/rect><\/clipPath><\/defs><g id=\"b2809fa1-bff8-4797-842e-5e910b79a741\" data-name=\"Capa 2\"><g id=\"e727b56c-2893-4da9-9ad4-1495433763aa\" data-name=\"Capa 1\"><g style=\"clip-path:url(#bd2e326c-d4f5-43fc-893d-b7a988e6070b)\"><polyline points=\"20.24 0.71 10.47 10.47 0.71 0.71\" style=\"fill:none;stroke:#3460ab;stroke-width:2px\"><\/polyline><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0 0 11.89 20.94\"><defs><clipPath id=\"ad0a09bf-2c89-4a1a-a4e0-934cd809b3fe\" transform=\"translate(0 0)\"><rect width=\"11.89\" height=\"20.94\" style=\"fill:none\"><\/rect><\/clipPath><\/defs><g id=\"fae090aa-6741-4d4f-9e5a-891169542472\" data-name=\"Capa 2\"><g id=\"a3fcf17c-0435-428d-b061-113e7434d0e2\" data-name=\"Capa 1\"><g style=\"clip-path:url(#ad0a09bf-2c89-4a1a-a4e0-934cd809b3fe)\"><polyline points=\"0.71 0.71 10.47 10.47 0.71 20.24\" style=\"fill:none;stroke:#1d1d1b;stroke-width:2px\"><\/polyline><\/g><\/g><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1661\" class=\"elementor-element elementor-element-92d2818 e-con-full e-flex e-con e-child\" data-id=\"92d2818\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1661\" class=\"elementor-element elementor-element-cce997c e-flex e-con-boxed e-con e-child\" data-id=\"cce997c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1661\" class=\"elementor-element elementor-element-f264e8c e-con-full e-flex e-con e-child\" data-id=\"f264e8c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b74182 elementor-widget elementor-widget-heading\" data-id=\"7b74182\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">OTS 10 assembly \ninstructions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa79e1e elementor-widget elementor-widget-image\" data-id=\"aa79e1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/www.ojmar.com\/wp-content\/uploads\/2025\/01\/ots10-ots-basic-installation-assembly-instructions-en-v1-1-ojmar-locking-systems-2025.pdf\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"644\" height=\"906\" src=\"https:\/\/ojmar.com\/wp-content\/uploads\/2025\/01\/ots10-montaje-en-ojmar-locking-systems-2025.jpg\" class=\"attachment-large size-large wp-image-7752\" alt=\"\" srcset=\"https:\/\/ojmar.com\/wp-content\/uploads\/2025\/01\/ots10-montaje-en-ojmar-locking-systems-2025.jpg 644w, https:\/\/ojmar.com\/wp-content\/uploads\/2025\/01\/ots10-montaje-en-ojmar-locking-systems-2025-213x300.jpg 213w\" sizes=\"(max-width: 644px) 100vw, 644px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f06f4df elementor-widget__width-inherit elementor-widget elementor-widget-button\" data-id=\"f06f4df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"http:\/\/www.ojmar.com\/wp-content\/uploads\/2025\/01\/ots10-ots-basic-installation-assembly-instructions-en-v1-1-ojmar-locking-systems-2025.pdf\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">DOWNLOAD<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"services\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"services\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> SErvices <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0 0 20.94 11.89\"><defs><clipPath id=\"bd2e326c-d4f5-43fc-893d-b7a988e6070b\" transform=\"translate(0 0)\"><rect width=\"20.94\" height=\"11.89\" style=\"fill:none\"><\/rect><\/clipPath><\/defs><g id=\"b2809fa1-bff8-4797-842e-5e910b79a741\" data-name=\"Capa 2\"><g id=\"e727b56c-2893-4da9-9ad4-1495433763aa\" data-name=\"Capa 1\"><g style=\"clip-path:url(#bd2e326c-d4f5-43fc-893d-b7a988e6070b)\"><polyline points=\"20.24 0.71 10.47 10.47 0.71 0.71\" style=\"fill:none;stroke:#3460ab;stroke-width:2px\"><\/polyline><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0 0 11.89 20.94\"><defs><clipPath id=\"ad0a09bf-2c89-4a1a-a4e0-934cd809b3fe\" transform=\"translate(0 0)\"><rect width=\"11.89\" height=\"20.94\" style=\"fill:none\"><\/rect><\/clipPath><\/defs><g id=\"fae090aa-6741-4d4f-9e5a-891169542472\" data-name=\"Capa 2\"><g id=\"a3fcf17c-0435-428d-b061-113e7434d0e2\" data-name=\"Capa 1\"><g style=\"clip-path:url(#ad0a09bf-2c89-4a1a-a4e0-934cd809b3fe)\"><polyline points=\"0.71 0.71 10.47 10.47 0.71 20.24\" style=\"fill:none;stroke:#1d1d1b;stroke-width:2px\"><\/polyline><\/g><\/g><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"services\" class=\"elementor-element elementor-element-ad28e3f e-con-full e-flex e-con e-child\" data-id=\"ad28e3f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"services\" class=\"elementor-element elementor-element-87c5bd8 e-flex e-con-boxed e-con e-child\" data-id=\"87c5bd8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"services\" class=\"elementor-element elementor-element-d0b470c e-con-full e-flex e-con e-child\" data-id=\"d0b470c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-245f690 elementor-widget elementor-widget-heading\" data-id=\"245f690\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">QUERIES \/ INCIDENTS<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81b521b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"81b521b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"s1\">We respond to <\/span><span class=\"s1\">your Query \/ Incident.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d8d93d elementor-widget__width-auto support-info-button elementor-widget elementor-widget-button\" data-id=\"1d8d93d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\" id=\"incidents\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">REQUEST<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"services\" class=\"elementor-element elementor-element-b4cea68 e-con-full e-flex e-con e-child\" data-id=\"b4cea68\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f672cf elementor-widget elementor-widget-heading\" data-id=\"8f672cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">TECHNICAL ASSISTANCE<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2341d83 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2341d83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"s1\">Request online or on-site <\/span><span class=\"s1\">assistance from our technicians.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cabc7ec elementor-widget__width-auto support-info-button elementor-widget elementor-widget-button\" data-id=\"cabc7ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\" id=\"assistance\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">REQUEST<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"services\" class=\"elementor-element elementor-element-6827a61 e-con-full e-flex e-con e-child\" data-id=\"6827a61\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0138256 elementor-widget elementor-widget-heading\" data-id=\"0138256\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">REPAIRS AND PHYSICAL DAMAGE<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84f377d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"84f377d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"s1\">Repair services for <\/span><span class=\"s1\">out-of-warranty products.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf0f189 elementor-widget__width-auto support-info-button elementor-widget elementor-widget-button\" data-id=\"cf0f189\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\" id=\"repairs\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">REQUEST<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-935eea9 e-con-full support-incidents support-extra e-flex e-con e-parent\" data-id=\"935eea9\" data-element_type=\"container\" data-e-type=\"container\" id=\"incidents\">\n\t\t<div class=\"elementor-element elementor-element-de6899a e-flex e-con-boxed e-con e-child\" data-id=\"de6899a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7dcbccb elementor-widget elementor-widget-heading\" data-id=\"7dcbccb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">QUERIES \/ INCIDENTS<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59df86b elementor-widget elementor-widget-text-editor\" data-id=\"59df86b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"s1\">Once we receive your query \/ incident, one of our technicians will contact you.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0f5c1b4 e-con-full e-flex e-con e-child\" data-id=\"0f5c1b4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-5972c51 e-flex e-con-boxed e-con e-child\" data-id=\"5972c51\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7dab620 support-form elementor-widget elementor-widget-shortcode\" data-id=\"7dab620\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3417-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"3417\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/3530#wpcf7-f3417-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"3417\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3417-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"form-row\">\n\t<div class=\"form-field\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Business name *\" value=\"\" type=\"text\" name=\"your-company\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-field\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name and surname *\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-row\">\n\t<div class=\"form-field\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-order\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Production order *\" value=\"\" type=\"text\" name=\"your-order\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-field\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-items\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Affected items\" value=\"\" type=\"text\" name=\"your-items\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-row\">\n\t<div class=\"form-field\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email *\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-row\">\n\t<div class=\"form-field form-field-fullwidth\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"The reason for your query \/ incident\" name=\"your-message\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-row justify-content-end\">\n\t<div class=\"submit\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-row required-text\">\n\t<div>\n\t\t<p>*Mandatory fields\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-row acceptance-field\">\n\t<div>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I give my consent for the processing of its data. To this effect, Ojmar, S.A. has established a <a href=\"https:\/\/www.ojmar.com\/en\/privacy-policy\/\" target=\"_blank\" rel=\"nofollow\">Privacy Policy<\/a> where you can know what the data supplied on this form is going to be used for, as well as your rights.<\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-row clausula\">\n\t<div>\n\t\t<p><button type=\"button\" class=\"rgpd-button\" for=\"clausula-text\">Informative clause RGPD and LSSI-CE<\/button>\n\t\t<\/p>\n\t\t<div class=\"clausula-text\">\n\t\t\t<p><small><br \/>\nOjmar S.A., as data controller, informs you that your data are collected for the purpose of: Management of sending communications about our services The legal basis for the treatment is the consent of the person concerned.<br \/>\nYour data will not be transferred to third parties unless legally required. Any person has the right to request access, rectification, deletion, limitation of processing, opposition or right to portability of your personal<br \/>\ndata, by writing to us at our office address, or by sending an email to lockerlocks@ojmar.com, indicating the right you wish to exercise. You can obtain additional information on our website: ojmar.com<br \/>\n<\/small>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"Page\" type=\"hidden\" name=\"your-page\" \/>\n<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"https:\/\/www.ojmar.com\/\" type=\"hidden\" name=\"your-url\" \/>\n<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"en-US\" type=\"hidden\" name=\"your-lang\" \/>\n<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"Queries \/ Incidents - EN\" type=\"hidden\" name=\"your-subject\" \/>\n<p><span id=\"website\" class=\"wpcf7-form-control-wrap website-718-wrap\" ><input type=\"hidden\" name=\"website-718-time-start\" value=\"1777070159\"><input type=\"hidden\" name=\"website-718-time-check\" value=\"5\"><label for=\"website\" class=\"hp-message\">Please leave this field empty.<\/label><input id=\"website\"  placeholder=\"website\"  class=\"wpcf7-form-control wpcf7-text website\" type=\"text\" name=\"website-718\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"off\" \/><\/span>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1a66767 e-con-full support-assistance support-extra e-flex e-con e-parent\" data-id=\"1a66767\" data-element_type=\"container\" data-e-type=\"container\" id=\"assistance\">\n\t\t<div class=\"elementor-element elementor-element-ae94655 e-flex e-con-boxed e-con e-child\" data-id=\"ae94655\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84b3c26 elementor-widget elementor-widget-heading\" data-id=\"84b3c26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">TECHNICAL ASSISTANCE<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11fda07 elementor-widget elementor-widget-text-editor\" data-id=\"11fda07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"s1\">Request online or on-site assistance from our technicians.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9c98ec5 e-con-full e-flex e-con e-child\" data-id=\"9c98ec5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ed45108 e-con-full e-flex e-con e-child\" data-id=\"ed45108\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a8ee6b elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"3a8ee6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">General overhaul of the installation<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Resetting of locks<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Training<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e793938 e-con-full e-flex e-con e-child\" data-id=\"e793938\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-55beb42 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"55beb42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Migration of software to new equipment<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Software installation<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Upgrading to new software versions<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Possibility online or in person<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f311e8c e-con-full e-flex e-con e-child\" data-id=\"f311e8c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-afccaa9 e-flex e-con-boxed e-con e-child\" data-id=\"afccaa9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9dce7ce elementor-widget elementor-widget-text-editor\" data-id=\"9dce7ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"s1\">One of our advisers will contact you after receiving the request via Ojmar.<br \/><\/span><span class=\"s1\">After Sales Service, to provide you with the information and prepare an estimate.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdcdebe support-form elementor-widget elementor-widget-shortcode\" data-id=\"bdcdebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3413-o2\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"3413\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/3530#wpcf7-f3413-o2\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"3413\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3413-o2\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"form-row\">\n\t<div class=\"form-field\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Business name *\" value=\"\" type=\"text\" name=\"your-company\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-field\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name and surname *\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-row\">\n\t<div class=\"form-field\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email *\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-row\">\n\t<div class=\"form-field\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-reason\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-reason\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"Resetting of locks\">Resetting of locks<\/option><option value=\"Software installation\">Software installation<\/option><option value=\"General overhaul of the installation\">General overhaul of the installation<\/option><option value=\"Migration of software to new equipment\">Migration of software to new equipment<\/option><option value=\"Training\">Training<\/option><option value=\"Upgrading to new software versions\">Upgrading to new software versions<\/option><option value=\"Other\">Other<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-field\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-order\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Production order *\" value=\"\" type=\"text\" name=\"your-order\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-row\">\n\t<div class=\"form-field form-field-fullwidth\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"More info for technical assistance\" name=\"your-message\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-row justify-content-end\">\n\t<div class=\"submit\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-row required-text\">\n\t<div>\n\t\t<p>*Mandatory fields\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-row acceptance-field\">\n\t<div>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I give my consent for the processing of its data. To this effect, Ojmar, S.A. has established a <a href=\"https:\/\/www.ojmar.com\/en\/privacy-policy\/\" target=\"_blank\" rel=\"nofollow\">Privacy Policy<\/a> where you can know what the data supplied on this form is going to be used for, as well as your rights.<\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-row clausula\">\n\t<div>\n\t\t<p><button type=\"button\" class=\"rgpd-button\" for=\"clausula-text\">Informative clause RGPD and LSSI-CE<\/button>\n\t\t<\/p>\n\t\t<div class=\"clausula-text\">\n\t\t\t<p><small><br \/>\nOjmar S.A., as data controller, informs you that your data are collected for the purpose of: Management of sending communications about our services The legal basis for the treatment is the consent of the person concerned.<br \/>\nYour data will not be transferred to third parties unless legally required. Any person has the right to request access, rectification, deletion, limitation of processing, opposition or right to portability of your personal<br \/>\ndata, by writing to us at our office address, or by sending an email to lockerlocks@ojmar.com, indicating the right you wish to exercise. You can obtain additional information on our website: ojmar.com<br \/>\n<\/small>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"Page\" type=\"hidden\" name=\"your-page\" \/>\n<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"https:\/\/www.ojmar.com\/\" type=\"hidden\" name=\"your-url\" \/>\n<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"en-US\" type=\"hidden\" name=\"your-lang\" \/>\n<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"Technical Assistance - EN\" type=\"hidden\" name=\"your-subject\" \/>\n<p><span id=\"website\" class=\"wpcf7-form-control-wrap website-assistance-wrap\" ><input type=\"hidden\" name=\"website-assistance-time-start\" value=\"1777070159\"><input type=\"hidden\" name=\"website-assistance-time-check\" value=\"5\"><label for=\"website\" class=\"hp-message\">Please leave this field empty.<\/label><input id=\"website\"  placeholder=\"website\"  class=\"wpcf7-form-control wpcf7-text website\" type=\"text\" name=\"website-assistance\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"off\" \/><\/span>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4380a3e e-con-full support-repairs support-extra e-flex e-con e-parent\" data-id=\"4380a3e\" data-element_type=\"container\" data-e-type=\"container\" id=\"repairs\">\n\t\t<div class=\"elementor-element elementor-element-5122126 e-flex e-con-boxed e-con e-child\" data-id=\"5122126\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-91fe070 elementor-widget elementor-widget-heading\" data-id=\"91fe070\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">REPAIRS AND PHYSICAL DAMAGE<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f91d6fa elementor-widget elementor-widget-heading\" data-id=\"f91d6fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Repair services for out-of-warranty products\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ea7339 elementor-widget elementor-widget-text-editor\" data-id=\"0ea7339\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li class=\"p1\"><span class=\"s1\">* To guarantee the correct functioning of Ojmar locks and extend their useful life, we offer <\/span><span class=\"s1\">a repair service.<\/span><\/li><li class=\"p1\"><span class=\"s1\">* This service has a minimum cost of \u20ac65.<\/span><\/li><li class=\"p1\"><span class=\"s1\">* Before filling in the ADM, make sure that the FREQUENTLY ASKED QUESTIONS do not solve your issue.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2d8195f e-con-full e-flex e-con e-child\" data-id=\"2d8195f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-9e0700a e-flex e-con-boxed e-con e-child\" data-id=\"9e0700a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e66ee6a elementor-widget elementor-widget-heading\" data-id=\"e66ee6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">SERVICE CONDITIONS<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2faf33a elementor-widget elementor-widget-heading\" data-id=\"2faf33a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">ADM (MATERIAL RETURN AUTHORISATION) FORM\n<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d89d2b elementor-widget elementor-widget-text-editor\" data-id=\"8d89d2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"s1\"><b>Read carefully the following points before filling in the form:<\/b><\/span><\/p><p class=\"p1\"><span class=\"s1\"><b>1. Warranty<br \/><\/b><\/span><span class=\"s2\">We grant the specific product warranty to OJMAR S.A. products, according to our General Sales Conditions. This warranty is a warranty with delivery at the point of service, and does not include any provision for on-site services.<br \/><\/span><span class=\"s2\">The warranty does not include wear and tear parts. Also excluded from the warranty are all faults caused by damages from transportation, mishandling, unqualified repair attempts, mechanical damage, and the use of unsuitable <\/span><span class=\"s2\">consumables. Warranty rights do not include either faults that have been caused by installation errors and incorrect handling by the Customer. For everything else, expressly refer to the General Terms and Conditions of OJMAR, S.A.<br \/><\/span><span class=\"s2\">The warranty of the repairs will be valid for 6 months.<br \/><\/span><span class=\"s2\">For repairs carried out in the 2-year guarantee period, the latter will finish in any case when this period has ended.<\/span><\/p><p class=\"p1\"><span class=\"s1\"><b>2. In case of repair out of warranty, a repair offer will be sent.<br \/><\/b><\/span><span class=\"s2\">This Service will only be valid forElectronic Solutions.<br \/><\/span><span class=\"s2\">The offer will include a minimum cost of 65\u20ac in concept of \u201cCost of Handling, Analysis and Repair Management\u201d. Once the validity period of the offer has elapsed, without a response from the client, OJMAR, S.A. reserves the right to <\/span><span class=\"s2\">choose between scraping the material or return it without repair, \u201ccarriage due\u201d.<\/span><\/p><p class=\"p1\"><span class=\"s1\"><b>3. Returned material must be accompanied by the ADM form.<br \/><\/b><\/span><span class=\"s2\">In the case of material returned without the ADM form, OJMAR, S.A. reserves the right to return it to the sender \u201c<\/span><span class=\"s2\">carriage due\u201d.<\/span><\/p><p class=\"p1\"><span class=\"s1\"><b>4. Returned material must be sent properly packed.<br \/><\/b><\/span><span class=\"s2\">If the packaging is not correct, the warranty rights are endangered. Resulting damage during transportation means the cancellation of all warranty rights.<\/span><\/p><p class=\"p1\"><span class=\"s1\"><b>5. Transportation costs<br \/><\/b><\/span><span class=\"s2\">OJMAR, S.A. assumes the cost of transport (both collection and return in case of product under warranty). In the event of repairs out of warranty, customer will send the material to be repaired to OJMAR, S.A facilities (adress below) and will assume all costs for both delivery and return of the repaired material (in DDP Elgoibar conditions).<\/span><\/p><p class=\"p1\"><span class=\"s1\"><b>OJMAR, S.A<br \/><\/b><\/span><span class=\"s2\">P.I. Ler\u00fan S\/N<br \/><\/span><span class=\"s2\">20870 ELGOIBAR &#8211; SPAIN<\/span><\/p><p class=\"p1\"><span class=\"s1\"><b>Attn. Quality Department<\/b><\/span><\/p><p class=\"p1\"><span class=\"s1\"><b>6. Description of the error.<br \/><\/b><\/span><span class=\"s2\">The ADM form must include a detailed description of the error (\u201cfaulty\u201d or \u201cfor repair\u201d is insufficient). In case of an <\/span><span class=\"s2\">insufficient description, OJMAR, S.A. reserves the right to verify (billing the cost of the service) or to return the material unchecked \u201ccarriage due\u201d.<\/span><\/p><p class=\"p1\"><span class=\"s1\"><b>7. Improper claims<br \/><\/b><\/span><span class=\"s2\">In case of improper claims (no errors are detected, manipulations, incorrect assembly or initialization&#8230;) the cost of the checking and processing service will be charged. The material will be sent \u201ccarriage due\u201d.<\/span><\/p><p class=\"p1\"><span class=\"s1\"><b>8. Terms of Delivery and Service<br \/><\/b><\/span><span class=\"s2\">The delivery and payment conditions of OJMAR, S.A. apply without any change.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-de7e445 e-con-full e-flex e-con e-child\" data-id=\"de7e445\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-0d46cef e-flex e-con-boxed e-con e-child\" data-id=\"0d46cef\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2b620e support-form elementor-widget elementor-widget-shortcode\" data-id=\"a2b620e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f5873-o3\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"5873\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/3530#wpcf7-f5873-o3\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"5873\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f5873-o3\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"form-row\">\n\t<div class=\"form-field\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Business name *\" value=\"\" type=\"text\" name=\"your-company\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-field\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name and surname *\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-row\">\n\t<div class=\"form-field\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-delivery-address\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Delivery address *\" name=\"your-delivery-address\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-field\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-collection-address\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Collection address\" name=\"your-collection-address\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-row\">\n\t<div class=\"form-field\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-article-code\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Article code\" value=\"\" type=\"text\" name=\"your-article-code\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-field\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-production-order\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Production order *\" value=\"\" type=\"text\" name=\"your-production-order\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-row\">\n\t<div class=\"form-field\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" placeholder=\"Phone\" value=\"\" type=\"tel\" name=\"your-phone\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-field\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email *\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-row\">\n\t<div class=\"form-field\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-affected-items\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-required wpcf7-validates-as-number\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Number of affected items *\" value=\"\" type=\"number\" name=\"your-affected-items\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-field\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-packages\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-required wpcf7-validates-as-number\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Number of packages\" value=\"\" type=\"number\" name=\"your-packages\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-row off-question\">\n\t<div class=\"form-field\">\n\t\t<p><label>Do you want numbered locks? *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-numbered-locks\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"your-numbered-locks\" value=\"No\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">No<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"your-numbered-locks\" value=\"Yes\" \/><span class=\"wpcf7-list-item-label\">Yes<\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-row\">\n\t<div class=\"form-field form-field-fullwidth\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Consultation \/ incident\" name=\"your-message\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-row justify-content-end\">\n\t<div class=\"submit\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-row required-text\">\n\t<div>\n\t\t<p>*Mandatory fields\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-row acceptance-field\">\n\t<div>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I give my consent for the processing of its data. To this effect, Ojmar, S.A. has established a <a href=\"https:\/\/www.ojmar.com\/en\/privacy-policy\/\" target=\"_blank\" rel=\"nofollow\">Privacy Policy<\/a> where you can know what the data supplied on this form is going to be used for, as well as your rights.<\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-row clausula\">\n\t<div>\n\t\t<p><button type=\"button\" class=\"rgpd-button\" for=\"clausula-text\">Informative clause RGPD and LSSI-CE<\/button>\n\t\t<\/p>\n\t\t<div class=\"clausula-text\">\n\t\t\t<p><small><br \/>\nOjmar S.A., as data controller, informs you that your data are collected for the purpose of: Management of sending communications about our services The legal basis for the treatment is the consent of the person concerned.<br \/>\nYour data will not be transferred to third parties unless legally required. Any person has the right to request access, rectification, deletion, limitation of processing, opposition or right to portability of your personal<br \/>\ndata, by writing to us at our office address, or by sending an email to lockerlocks@ojmar.com, indicating the right you wish to exercise. 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Each chip used to operate the lock (regardless of its format: wristband, card, fob&#8230;) has an identifier number called UID. In turn, each lock is programmed with its corresponding number. When a lock is locked using the chip, 2 things happen: the lock sends [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2943,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3530","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>OTS 10 - Ojmar<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ojmar.com\/en\/after-sales-service-support\/electronic-locks\/ots-10\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"OTS 10 - Ojmar\" \/>\n<meta property=\"og:description\" content=\"OTS 10 (OTS Basic) FAQ How does the free lock work? Each chip used to operate the lock (regardless of its format: wristband, card, fob&#8230;) has an identifier number called UID. In turn, each lock is programmed with its corresponding number. 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